In general, we ship all orders within 24 hours of receiving payment.
Once your order ships, we will send you an email with a link to track your package.

Carriers for delivery of packages

We offer low-cost delivery across Canada.

You may use your own carrier at no additional fee.

You also have the option to use our carrier according to the region as specified below.

Montreal region: Local carrier, delivery within 24 hours

• Personalized delivery (signature upon receipt)
• Tracking of packages with tracking number- email notification with details
• Payment upon delivery
• Product insured

Province of Quebec: National carriers, delivery in 2 to 3 days

• Tracking of packages with tracking number- email notification with details
• Product insured

Atlantic provinces: National carriers, delivery in 2 to 5 days

• Personalized delivery (signature upon receipt)
• Tracking of packages with tracking number- email notification with details
• Product insured

Important: In certain cases, additional shipping fees will apply due to weight or destination. If this occurs, we will contact you prior to shipping the order.

Processing and delays

Please ensure that you give us exact and complete contact information to avoid delays and additional fees. We will not be held responsible for the cost of returned packages due to an incorrect address.

Billing and shipping address must be the same for all orders.

If your order contains items that are backordered, we will ship your order when we have all the items, unless other arrangements are agreed upon previously.

Once a package leaves our warehouse, it becomes the responsibility of the carrier. The carrier is responsible for any unforeseen delays. If you do not receive your order within the expected timeframe, please let us know as soon as possible by calling us at 1(866)233-3330 or (514) 745-5678. However, please be advised that the carrier will only consider the package to be lost after 15 days.