If the product was damaged during transport, inform the carrier and do not accept the package. Please call us immediately at 1(866)233-3330 or (514)745-5678.

If the product received is not the one that was ordered, simply make a claim within 5 days of its delivery by calling us at 1(866)233-3330 or (514)745-5678.

Before returning a product, we suggest that you contact us. One of our technicians may be able to solve the problem.

If for some reason a compatible or remanufactured product does not perform according to the manufacturer's specifications, you may return it for a full refund or exchange. We require that all returned products contain no less than 80% of their original capacity (ink, toner or other).

For the return of defective OEM products, please contact the OEM manufacturer.

For all returns of non-defective products (compatible, remanufactured or OEM) , products must be unopened and in their original packaging . The packaging must be in its original condition, without any markings whether by hand or otherwise.

Please note that certain products are special orders which cannot be returned .

Shipping charges are not refundable.

For the return of non-defective products, restocking fees may apply in the amount of 10% to 30% of the value of the return.

To return a product, please call us at 1(866)233-3330 or (514)745-5678. We will give you an RM number ( Return Merchandise number) to include with your return.

Please refer to the Product Warranty section for determining how the return policy applies to your product