Unfortunately sometimes a product may need to be returned. If for some reason a product does not perform to OEM specifications, you may return it for a full refund or exchange. We do require that all returned products contain no less than 80% of their original capacity (ink, toner or other).
Products are guaranteed based on type, as follows:
All original OEM products:
30 days (Certain manufactures may require that the end user contact them directly during the first 30 days). Certain manufacturers may provide extended support and warranty. Please consult the manufacturer stated guarantee that came with the product.
Compatible and Remanufactured Ink Supplies:
30 days (Please note: due to the specifics of ink supplies, this policy is strictly applied.)
Compatible and Remanufactured toner, ribbons, etc. (excludes inkjet supplies):
To return a product you will need to obtain a Return Merchandise Authorization by contacting us. Shipping charges are not refundable. In the case the product is no longer needed due to printer failure or customer error, we reserve the right to apply a restocking fee. Please note that some products are non-returnable.